Customer Quality Portal

Welcome to the Kraft Heinz Company Customer Foodservice, Club, or Retail Outlet Quality Portal.

The purpose of this website is to allow our Foodservice, Club, or Retail Outlet Customers, Distributors and our Sales Representatives a means to contact us easily about requests and product concerns for our Foodservice, Club, or Retail Outlet products. We are dedicated to serving our customers. Our commitment to provide quality foods is the hallmark of our business.

This website should only be utilized to submit US and CANADA Foodservice product quality issues and requests for credits

All other US Foodservice requests (including requests for ingredient specifications and information) should be directed to your Kraft Heinz Marketing representative. If you do not have a direct Marketing representative, please contact Yasemin Oral (Yasemin.Oral@kraftheinz.com) to submit your request

All other CANADA Foodservice requests (including requests for ingredient specifications and information) should be directed to: FSTechnicalServiceCanada@kraftheinz.com

Please direct any issues with damaged orders to the Claims Department at 1-800-238-6374 or claims@kraftfoods.com

If you are a retail consumer or Kraft Heinz investor, you have reached this site in error; click here.

If you have any questions or need to contact us directly, please use this toll-free number:1 - 800- 547 – 8924.

We greatly value your business and look forward to helping supply your information!

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